TREND Communications International, established in 2005 by a group of senior telecommunication experts, who have worked for more than a decade for a leading private international JV cellular operator in Indonesia, is focused in providing cutting edge professional services in Telecommunication IT and Network convergent solutions.
Most of the staff members have more than 15 years of experience in the Cellular Telecommunication Industry and this solid team of professionals has a worldwide track record of proven success, demonstrated in a wide range of projects for network operators and software solution providers in the Telco Industry.
Werner A. Noz - TRENDcom CEO >>
Our experience covers the implementation, operations and support of full convergent prepaid and postpaid charging and billing solutions as today available in the market. In the Asia Pacific region TRENDcom is recognized as the leading authority in understanding and operating convergent billing solutions. Most of the team members were the key resources involved in the 1st implementation of a pre/post paid convergent billing solution globally in one of the cellular operators in Asia Pacific.
TRENDcom has currently over 50 consultants focused exclusively on operating and supporting a convergent customer care and billing systems in the Asia Pacific region. These consultants have track records of supporting operators on all continents lending expertise to operators in more than 20 countries around the globe. Countries they have worked in are the United States of America, the Philippines, Tanzania, Uganda, Zambia, Argentina, Mexico, Brazil, the Ukraine, China, Indonesia, Malaysia, Thailand, Singapore, Japan, Australia, the Netherlands, etc.
This combined global experience and TREND's accumulated expertise on the power of convergence for prepaid, postpaid and CRM for voice, data and commerce services makes TRENDcom very unique. TRENDcom knows what it takes to implement and operate such cutting edge systems and how to get true value out of charging convergence through differentiation of products by operators in their market place. TRENDcom's consultants are through strategic partnerships supported by over 300 with deep telecommunications experience to help companies address the industry's most critical issues:
- Dealing with uncertainty. The telecom sector is at major cross-roads: Profit pools are declining, mobile and fixed services are converging, and business boundaries in the broader ecosystem are blurring. Players must decide how they will participate in industry consolidation and which bets to make on the major ongoing technological and infrastructural transition.
- Building competitive advantage by making the right decisions. Telecom operators must determine how to win the war for connectivity and customer intimacy. They also need to maximize the perception of their networks, offer innovative products and services, and create a more sophisticated approach to pricing and selling.
- Capitalizing on the data surge and improving network infrastructure. As users embrace services and applications that rely heavily on the exchange of rich data, demands on network infrastructure capabilities will continue to rise. More than ever before, telecoms need to invest wisely in their infrastructure and know precisely where their investments will have the biggest impact on customer experience.
- Delighting the customer. Companies need to develop methods to check the pulse of what really matters to consumers and businesses. Delivering personalized experiences across touch points is increasingly important, and it needs to be done with sensitivity to customers' privacy concerns.
- Simplifying products, processes and the organization. Innovative telecommunications companies need to excel in managing complexity on multiple fronts, from increasingly complex bundles of products and services to an expanding universe of devices, operating systems and applications. Companies will need flexibility and efficiency to ensure that operations run smoothly and the organization achieves its full potential.
- Anticipating the impact of regulation. Regulators have the ability to create significant impact on industry returns; over the next few years, they are expected to maintain pressure in telecommunications and manage the level of competition. Bain has considerable experience working with international clients and associations that who seek to influence policy and regulations.
- Developing a compelling equity story. Uncertainty in global markets can shake investors' confidence and raise questions that require compelling answers. Telecommunications companies need to understand their investor base, develop a strategy that makes them more attractive than competitors and set appropriate dividend levels that also allow them to invest for the future.